Effective date / Last updated: 14 September 2026
Seven-day request window
Refund requests must normally be submitted within 7 days from the date of purchase.
Downloaded or accessed resources
Digital content is normally non-refundable once downloaded or accessed. Exceptions may apply for a duplicate payment, a genuine unresolved technical defect, or applicable statutory or legal rights.
Accidental purchases
An accidental purchase is considered case by case only when requested within 7 days and the resource has not been downloaded or accessed.
Duplicate payments
A verified duplicate payment qualifies for a full refund of the duplicate charge.
Technical defects
We will first try to resolve a genuine supplied-file problem or provide a working replacement. If it cannot reasonably be resolved, a full refund may be issued.
Partial and bundle refunds
A partial refund is available only when a specific commercial line or item in a multi-item order genuinely qualifies; unaffected items remain valid. A bundle is one commercial item. Its included resources are not independently refundable, so any qualifying refund applies to the whole bundle line.
How to request a refund
Email support@kridenselearning.com with the order number, purchase email, product or resource name, and a brief reason. Never send card details, bank passwords, OTPs, UPI PINs or other payment credentials.
Processing time
Approved refunds are initiated promptly. The payment provider or bank determines when funds appear in the original payment method.
Your rights
Nothing in this policy limits applicable statutory or legal rights.