Effective date / Last updated: 14 September 2026
Kridenselearning is the customer-facing brand operated under the business/trading name Kridense.
Adults and account responsibility
Accounts and purchases are intended for adults aged 18 or older, including parents, guardians, teachers, tutors and educators purchasing or using resources for children or students. Children should not create accounts, make purchases or provide payment information. Customers are responsible for accurate account information and protecting their sign-in credentials.
Digital products and prices
Resources are digital products; no physical item is shipped unless a product page expressly says otherwise. Prices are currently shown in INR. Product descriptions and supported formats appear on the applicable product page.
Checkout and payment
Payment is due at checkout. An order is not complete until payment is successfully confirmed server-side. Failed, cancelled or unverified payment grants no paid-resource access. Before successful payment, checkout may be abandoned; customers may retry safely. After paid fulfilment, cancellation and refund requests follow the Refund Policy.
Digital access and licence
Access is provided after verified payment or an eligible Free Resources claim. Every resource remains subject to the Digital Download & Licence Policy. Purchasing access does not transfer copyright or ownership.
Intellectual property and prohibited use
Kridenselearning resources, branding and ownership notices are protected content. Customers must not resell, redistribute, sublicense, publicly upload, falsely attribute or use a resource to create a competing commercial product.
Technology responsibility
Customers are responsible for a suitable device, software or PDF reader, internet access where required, printer, paper and print settings. Display, paper, printer, colour-calibration and third-party software differences are generally outside our control. Genuine supplied-file defects remain eligible for technical support under the Refund Policy.
Policy changes
These terms may be updated as the business, services, technology or legal requirements change. Material changes should apply prospectively where appropriate and will not retroactively remove rights attached to completed purchases.
Support
Contact support@kridenselearning.com. Our target response time is 2–3 business days.